Your legitimate email messages are delivered to your email inbox, just as they always have, but junk and virus-infected email is routed to your Message Center. You can also customize the service from within the Message Center. This document walks you through using and managing your Message Center.

It is strongly recommended that you check your Message Center daily at first so your filters "learn" to be more effective and accurate. Upon regular review, remove the unwanted messages and deliver the ones you want. You can also safely read the contents of a virus-infected email in your Message Center without the risk of harming your own personal system.

Regular reminders will instruct you to check your Message Center and review quarantined email. All quarantined messages are held for 14 days until they are automatically deleted, unless you remove or deliver them.

Once your account has been activated, you will receive a “Welcome” email directing you to your message center.

1. Click on the Message Center link in the Welcome message. It’s helpful to bookmark the log in page.

2. Enter your log in address (provided in the Welcome message).

3. Enter your password. Your password is the same password you use to check your email.

4. When you sign in using your address and password, your browser can "remember" you by using a persistent cookie on your computer. By selecting the checkbox on the log in screen, you can bypass the log in each time you come back. Be sure to close the browser window instead of logging out. Upon your return, you won’t be prompted for a password.

Security Note: If you use a shared computer (in a library, Internet cafe, school, or other public area) where someone could see your personal message center, do not select the Remember Me checkbox.

If you would like to view the contents of a message in the quarantine list (for example, if you are uncertain if an item is junk), click on the subject, and the message content will appear.

- The message is general bulk email.
- The message contains sexually explicit content.
- The message contains “Get Rich Quick” and other financially related offers.
- The message contains special offers and advertisements.
- The message contains racially insensitive material.

To remove or deliver messages, check the messages and click the appropriate button (Remove or Deliver). When delivering a message to your inbox, you will be prompted to add the sender to your Approved Sender List. Adding the sender will allow them to always bypass the Junk Email filters. It is highly recommended that you add your friends, family, colleagues, and associates in order to improve the accuracy of your filters.

When you deliver email from the Message Center, it is forwarded to your inbox. A copy is also placed in the Delivered Folder. Messages are permanently deleted from the Delivered Folder on a periodic basis. To view the contents of the folder, click the Delivered link.

Each message is scored by its probability for being junk email. The score of the message is compared with your personal tolerance levels for that specific category of junk email (screenshot follows). Messages exceeding your tolerance will be quarantined to your Message Center.

The filters can be tailored to match your personal preferences. For example, you may wish to receive special offers, so you would set that filter to a lenient setting, but you may not wish to receive any get rich quick offers, so you would set that filter to a more aggressive setting.

As you increase the spam filter levels, you increase the amount of junk email that is caught and the effectiveness of the system. You also have a greater chance of legitimate email being quarantined (called a “false quarantine”) during the initial ‘breaking in period’. Setting filters is a trade-off – a more aggressive setting means more junk email will be quarantined, however, it also increases the odds of a false quarantine occurring.

The Approved Sender List allows you to designate individuals or domains that will always bypass the filters and will automatically be delivered to your inbox. We recommend that you add friends, family, and associates to the Approved Sender list. This is the best method for preventing legitimate messages from being falsely quarantined.

The Blocked Senders List allows you to designate addresses that will always be blocked regardless of content. We do not recommend using the Blocked Sender list to block regular spammers. Spammers continually change and spoof their address and domain, making this approach useless. The Blocked Sender list is to help block newsletters that are difficult to unsubscribe from or bothersome senders.

If a virus is detected, your message will be safely detained in the Message Center. You can safely view the virus-infected message from within the Message Center without fear of transmitting the virus to your operating system or installed software.

Clicking the Account Settings link takes you the Account Settings page where you can...

Manage multiple email addresses. Do you have several email accounts and addresses? You can map these alternate addresses to your Message Center. If you do not map these addresses to your Message Center, you still may receive spam. Adding alternate addresses will send a confirmation email to confirm you are the legitimate owner of the address. You may submit as many alternate addresses as you own.

Enable “Remember Me”. This link displays information that explains the “Remember my Address and Password” feature.

Contact the WRCTC Internet Technical Support at 1-800-464-9513.

3. What if I don’t want my email to be filtered?

Set Junk Email Blocking to off in the Junk Email Settings page.

Postini’s patent-pending email processing technology allows messages to be processed in realtime as the packets flow through the Postini servers, so legitimate messages are not written to disk. This ensures that Postini does not expose your data. Postini’s filters process all email without human contact with mail flow or individual messages.

Cookies are only used to identify and validate users. The persistent cookie contains the email address of the user who last logged in to Postini. This cookie is only used when logging in. All other cookies expire within 40 minutes or when the browser is exited. When the "Remember my Address and Password” checkbox is checked, then the cookie will not expire for the Message Center until the "Logout" link is clicked.

They are delivered directly to your inbox and a copy is placed in the Delivered folder.

When messages are removed, they will be completely purged from the Removed items folder approximately 2 days after removal. If you would like the purge to be immediate, click on the "Empty Trash" button from the Removed folder. Unless specifically removed, messages will be quarantined for 14 days.

Your login is your email address and your password is the same password you use to check email. If this fails, contact the WRCTC Internet Technical Support at 1-800-464-9513 for assistance.

You should map all your email accounts to the same Message Center to ensure spam does not get through. See the Account Settings section of the Configuration chapter.

10. Can I import my contacts or address book to the Approved Senders list?

No. You can manually enter them. We suggest adding the domains, if practical, so you do not reach the character limit for the Approved Sender list.

Adjust your spam filters to a more lenient setting and/or add senders to your Approved Senders list.